At GB Extracts, customer satisfaction is our top priority. We are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds:
- Damaged or Defective Products: If you receive a damaged or defective product, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving the product to initiate the process.
- Incorrect Orders: If you receive an incorrect item, please notify us within 7 days of delivery. We will provide a return shipping label and send the correct item promptly.
- Unopened and Unused Products: Unopened and unused products in their original packaging can be returned within 30 days of purchase for a full refund. Return shipping costs will be the responsibility of the customer.
Non-Refundable Items:
- Opened or Used Products: We do not accept returns or provide refunds for products that have been opened or used, unless they are defective or incorrect.
- Sale Items: Items purchased on sale or at a discount are not eligible for refunds or exchanges.
Return Process:
- Contact Customer Service: Email our customer service team at [email protected] with your order number, a description of the issue, and any relevant photos.
- Receive Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions for returning the item.
- Ship the Item: Carefully pack the item and ship it back to us using the provided instructions. We recommend using a trackable shipping method.
- Processing the Refund: Once we receive the returned item and inspect it, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Contact Us: If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at [email protected]. We are here to help and ensure your satisfaction with our products.
Thank you for choosing GB Extracts. We appreciate your business and are committed to providing you with the best possible experience.
